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Terms & Conditions

Scope and contracting parties

  1. These Terms and Conditions concern all agreements entered into between you as a customer and us as owners of the Snauwaert online store. Regarding the booking process, you acknowledge our terms and conditions as set out at the time of your order.

  2. The operator of the online store and your contracting party is:

    Snauwaert Europe BVBA, with registered office at Brusselsesteenweg 70, 3000 Leuven, Belgium, and registered with the Crossroads Bank for Enterprises with the number 0639,951,956 

    VAT number BE 0639.951.956
    Email: info@snauwaert.com

  3. The range of products offered by our online store is intended solely for consumers who are ordinarily resident in the territory of the Kingdom of Belgium and can indicate a delivery address in Belgium. A consumer is any natural person who enters into a legal contract for a purpose that cannot be attributed primarily to his / her commercial or independent professional activity.

 Conclusion of an agreement

  1. By showing the products in our online shop, we do not make a binding purchase offer. The offer to conclude a purchase contract must be initiated by you by clicking on the 'buy now' button or similar button, and / or by placing your order by phone. You will continue to be bound by this order for one week, i.e. the agreement is binding when we accept your order within this time limit.

  2. Thereafter, we acknowledge the receipt of your order by automatic e-mail, which is not an acceptance of the agreement (order confirmation). Acceptance of the agreement is confirmed by us through a separate e-mail when the product left our warehouse (shipment confirmation) or, at the latest, upon its delivery. The same applies if the purchase price has been paid or was allowed prior to concluding the agreement by the payment method you have chosen. If we are exceptionally unable to accept your order in such a case because the goods ordered are unavailable, or if the contract cannot be established for other reasons, we will promptly refund the prepaid amount.

  3. If your order concerns several articles, the agreement is only entered into with regard to the articles expressly mentioned in your shipping confirmation.

  4. Agreements are concluded in the English language. The texts of the agreement are not stored on our internal systems. Please consult the information pages in the "help" section of our Online Shop for more details on the individual technical steps required to conclude an agreement.

Pricing and associated costs

  1. The prices mentioned in our online shop include the legal VAT and other price components. All prices are in Euro plus additional costs listed below.

  2. We only supply to delivery addresses within Belgium and without transportation costs; only in case of an order value of less than €75 do we ask for a contribution in the transport costs for the amount of €6.53. Additional transport prices outside of Belgium will be mentioned on the website.

Payment and reservation of title

  1. You can pay the purchase price of your choice by prior bank transfer (prepayment), credit card (VISA or Mastercard) or an electronic payment (PayPal, Amazon Payments).

    If you opt for the prior money transfer, we mention the invoice amount and our bank details on the order confirmation. The invoice amount is immediately due for payment and must be credited to our account within a maximum of five days. The closing of the agreement remains reserved in such a case.

    If you pay by credit card, your card will be debited from the moment the products leave our warehouse.

    If you do not pay by the due date we are entitled to a statutory default interest (of currently five percentage points per annum above the base interest rate) or a lump sum of € 4 for damages resulting from the default. In addition, and subject to compliance with legal requirements, we are entitled to charge you a fixed compensation of € 30 charge for costs of re-debiting if the amount payable by you ultimately cannot be credited, in particular by a shortage of adequate credit card cover or account coverage, and thereby is re-debited. The aforementioned lump sums are only applicable if, in individual cases, we do not demonstrate a higher amount, or a lower amount. Other legal rights remain unaffected.

  2. We in any case reserve the title to the delivered products as long as complete payment of the package in question has not been made (i.e final crediting without prejudice to the total purchase price fully with additional costs, if there are such costs). 

Delivery and delivery periods

  1. The products will be delivered from our central warehouse / logistics center hosted by Essers. 

  2. The delivery period begins to run from the date of our order confirmation, in case of payment by prior bank transfer only from the time the invoice amount was credited to our account. Our delivery time is approximately between 3 and 4 days if no delivery time was mentioned by us and / or any different delivery period has been agreed with you.

  3. When ordering services, you have the right to withdraw from the contract within a period of 14 days from the date of conclusion of the contract without giving any reason.

    You acknowledge and expressly agree that you cannot exercise the right of withdrawal for goods made in accordance with the specifications of the consumer, or goods which are made or clearly intended for a specific person.

    To exercise your right of withdrawal, you must inform us by mail (info@snauwaert.com) by an unequivocal statement of your decision to withdraw from the contract. You can do so using the attached model withdrawal form, but you are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send the notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

    If you withdraw from the agreement, we will refund you for the payments made up to that point after receiving the returned goods, including delivery costs, immediately and in any event not later than 14 days after we were informed of your decision to revoke the agreement. You will be reimbursed by the same payment means as the one by which the initial transaction has been carried out, unless you have expressly agreed otherwise. In any case, no fees will be charged for such reimbursement.

    The goods must be returned in their original packaging, original, complete, undamaged and unused condition. All sent documentation, guarantees and packaging materials should be attached to the return package. You are responsible for the handling of goods and liable for any damage you inflicted to it. We reserve the right to claim damages for the goods that are returned to us in a used or damaged condition. You are responsible for any possible loss in value of the goods due to reasons other than control of the nature, ownership and operation thereof. We reserve the right to deduct such loss of value from the refundable amounts (compensation).

    Your right of cancellation does not affect the existence of the legal guarantee of conformity of the goods.

  4. Your rights in the event of material and legal defects are governed by applicable legal provisions relating to sale of goods to consumers. However, we accept no liability for ratings by third parties.

Choice of law and forum

Our contractual relationship with you is governed by the laws of Belgium, with the exclusion of the United Nations Convention on the International Sale of Goods.

The courts of Leuven have jurisdiction.

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